Behind the scenes

May 13, 2024

Supporting any technology company (especially one dealing with financial services) is an arsenal of people and solutions that help keep hackers and attackers at bay. These bad actors are looking to find holes in our security systems so they can steal user account data, siphon funds, or hold us for ransom. Combatting this requires constant monitoring and fielding of alerts both on and off-hours. The DevOps team is now down to one (Kit!) and yet our site traffic has never been higher and the rate at which we're getting targeted remains unchanged, which makes it that much more complicated and difficult to ensure everything runs smoothly.

Over the past year, we've had hundreds of alerts from the system get thrown and incredibly enough, the average time at which it's acknowledged is in just a minute and a half, with a resolution getting done in less than forty minutes. We get hit with [ ]K+ attacks on average in any given month where someone tries to gain access to our accounts. In September of last year, we were actually hit with [ ]K+ attempts, a record rate that made us re-evaluate the solutions we were using to defend against these constant barrages of attacks. Amidst all of this, we've maintained near 100% uptime, even in that month of September where we still held at 99.74%, a monumental feat.

The features, the products, the service, all of it is necessary for us to be successful but it's important to recognize and appreciate how much goes on behind the scenes to make it all possible.